Terms and Conditions

These conditions of use explain the main rules that apply when you access, browse, register, or use the Zoot Casino website, your player account, games, promotions, and related services (together, the “Services”).

By creating an account, using the Services, or taking part in any promotion, you agree to follow these site terms, along with any additional rules that apply to specific features (such as a particular bonus offer, redemption request, or payment method).

These service terms are designed to set clear expectations, protect players, and help Zoot Casino operate the platform in a fair, secure, and responsible way.

Who Can Use the Platform (Adults Only)

Zoot Casino is intended for adults only.

To use the Services, you must:

• Be at least the legal gambling age where you are located (and at least 18 years old, if your jurisdiction uses 18 as the minimum adult age).
• Have the legal right to access and use online gaming-style services in your location.

It is your responsibility to understand and follow the laws that apply to you. Zoot Casino may restrict or deny access in certain countries, states, territories, or regions, and those availability rules may change over time.

Creating Your Account: What We Expect

When you register, you agree to provide information that is accurate, complete, and kept up to date. This includes details such as your name, date of birth, contact information, and any other information needed to operate your account.

A few important account rules:

• Your account must be registered in your own legal name.
• You may only create and use the number of accounts permitted by Zoot Casino. In most situations, that means one account per person.
• We may limit registration attempts, device access, or sign-ups that appear to be automated or abusive.
• If your details change, you are responsible for updating them promptly.

If we reasonably believe an account was created using false information, or created to bypass restrictions, we may limit features, pause promotions, or close the account after review.

Identity Checks That Protect You and the Platform

To help prevent fraud, confirm eligibility, and support safe redemptions, Zoot Casino may request verification at any time, including before allowing certain features or processing redemptions.

Verification may include requesting documents or information to confirm:

• Identity and age
• Address and location
• Phone number and email ownership
• Payment method ownership, where relevant
• Account activity and security checks

If requested verification is not completed, or if submitted information cannot be confirmed, the account may be restricted until the review is resolved.

Keeping Your Account Secure (Your Responsibilities)

You are responsible for protecting your login details and for all activity that happens through your account. If you think your account has been accessed without your permission, contact support as soon as possible.

Your account is personal. You may not:

• Share your account with anyone else
• Transfer, sell, or gift your account
• Use the Services on behalf of another person
• Allow someone else to play through your account, even with permission

Zoot Casino may place security limits on logins, devices, or suspicious activity to protect players and the platform.

Deposits, Withdrawals, and Account Balances (What to Know)

Payment options may vary by location, device, and other factors. Zoot Casino may offer deposit methods such as Apple Pay, Google Pay, MasterCard, and Visa, but availability is not guaranteed at all times.

When you deposit, withdraw, or request a redemption, you agree that:

• Processing times can vary due to banking timelines, third-party providers, verification, and security reviews.
• We may apply reasonable checks before approving transactions, including confirming identity and reviewing account activity.
• Limits and minimums may apply, and they can differ by payment method or player history.
• Balances shown on the site may update with slight delays during maintenance, outages, or provider interruptions.

If a transaction appears unusual, disputed, or potentially unauthorized, Zoot Casino may pause processing while we review the request.

Bonus Offers and Promotions: Extra Rules May Apply

Promotions can be a fun part of the experience, but they usually come with bonus terms that you need to follow. Each offer can have its own eligibility rules, limits, timeframes, and playthrough requirements.

Common examples include:

• Eligibility requirements (such as new-player-only offers)
• Playthrough (wagering) requirements before Sweeps Coins can be redeemed
• Time limits and expiration rules
• Game restrictions (some promotions may exclude certain content)
• Maximum redemption limits tied to a promotion or player status

Sweepstakes-style currency basics (Gold Coins and Sweeps Coins)

Zoot Casino may offer Gold Coins and Sweeps Coins as part of the Services. In general:

• Gold Coins are used for gameplay-style entertainment.
• Sweeps Coins may be earned through certain promotions or obtained through eligible options offered on the site, and they are subject to playthrough rules before they may be redeemed.

Key bonus-related rules that may apply on Zoot Casino include:

• Sweeps Coins must be played through before they can be redeemed.
• Free Sweeps Coins from promotions may carry a higher playthrough requirement than Sweeps Coins obtained through other options.
• Redemptions may require verification, and approval may depend on completing required playthrough.
• Minimum redemption thresholds and daily limits may apply. For example, a minimum redemption threshold of 40 Sweeps Coins (equivalent to $40) may apply, and daily redemption limits can apply (including different limits for certain locations, such as New York and Florida).

Because offers can change, always review the promotion’s specific rules before participating. If there is a conflict between a promotion’s rules and these platform rules, the promotion’s specific rules will generally control for that promotion.

Game Access Isn’t Always Guaranteed (Availability and Changes)

Zoot Casino works to provide a smooth experience, but some interruptions and changes are normal for online services. Game and feature availability may vary based on your location, device, browser, operating system, account status, maintenance, and technical limits.

You understand and accept that:

• Some games, features, or promotions may be added, removed, paused, or limited over time.
• Access may be affected by maintenance, updates, network issues, or third-party service interruptions.
• Software providers can change their offerings, which may impact game libraries.

Fair Play Rules: What’s Not Allowed

Zoot Casino is built for legitimate play. You agree to use the Services lawfully and fairly, and not to misuse the platform.

Prohibited behavior includes:

• Providing false information, or using someone else’s identity
• Fraud, collusion, or attempts to exploit promotions unfairly (“bonus abuse”)
• Chargeback abuse, payment disputes made in bad faith, or trying to reverse valid transactions improperly
• Using bots, scripts, automation tools, or unauthorized software to gain an unfair advantage
• Tampering with site systems, games, or features, or attempting to bypass controls or restrictions
• Allowing another person to use your account, or using multiple accounts to gain benefits

If you are unsure whether something is permitted, the safest approach is to ask support before taking action.

When Zoot Casino Can Limit, Suspend, or Close an Account

Zoot Casino may take reasonable steps to protect players and the integrity of the Services. Depending on the situation, this may include refusing service, limiting features, pausing promotions, holding a transaction for review, suspending access, or closing an account.

These actions may occur when we reasonably believe:

• The account is not eligible, or access is restricted in the player’s location
• Verification has not been completed, or submitted information is inconsistent
• Fraud, misuse, bonus abuse, or prohibited behavior may have occurred
• The account may have been compromised or used without authorization
• Required security, legal, or operational checks must be completed

When practical, we aim to handle reviews in a balanced way and restore normal access once concerns are resolved.

Handling Errors, Mistakes, and Technical Issues

From time to time, errors can happen, including display issues, incorrect balances, pricing or promotion errors, game malfunctions, interrupted sessions, or other technical problems.

If an obvious error occurs, Zoot Casino may correct it and address the outcome in a fair and reasonable way. For example, we may:

• Fix incorrect account balances caused by a system issue
• Correct promotional credits that were applied incorrectly
• Void gameplay results that were clearly affected by a malfunction

If you notice something that looks wrong, contact support promptly so it can be reviewed.

Responsible Gaming Comes First

Gambling should be treated as entertainment, not as a way to make money. If playing stops feeling fun, it’s a sign to take a break.

Zoot Casino may offer responsible gaming tools or restrictions, and you are encouraged to use them if you need help managing time, spending, or access. For more information, you can also review our responsible gaming resources at /responsible-gaming.

Ownership of Website Content and Branding

The Zoot Casino website, including its design, branding, text, graphics, and software elements, is owned by Zoot Casino or used under license from our partners and licensors.

You may not copy, reproduce, republish, distribute, modify, or commercially exploit any part of the site content without prior written permission, unless the law clearly allows it.

Third-Party Providers and Linked Services

Some parts of the Services rely on third-party providers, including game studios, payment processors, identity verification services, and hosting or security partners. This can include providers such as Betsoft, Dragon Gaming, Evoplay, Mascot Gaming, and Nucleus Gaming.

Because of this:

• Availability and performance may be affected by third-party systems.
• Certain tools may be subject to additional terms from the provider.
• The site may occasionally link to third-party websites or services for convenience. Zoot Casino is not responsible for third-party content, policies, or outages.

Limits of Liability (In Plain English)

Zoot Casino works to provide a safe, stable experience, but we cannot accept responsibility for losses or damages caused by events outside our reasonable control, or by how a user chooses to use the Services.

This can include, for example:

• Service interruptions, maintenance, or technical outages
• Device issues, unsupported browsers, or user configuration problems
• Internet connection failures
• Third-party service disruptions (such as payment provider downtime)
• Mistakes caused by incorrect information you provided
• Unauthorized access resulting from failure to protect your login details
• Events commonly described as “force majeure,” such as natural disasters or major network failures

Nothing in these terms is intended to limit any rights you may have under applicable law that cannot legally be limited.

“As Is” and “As Available” Service (No Guarantees)

The website, games, and Services are provided on an “as is” and “as available” basis. That means Zoot Casino cannot promise:

• Uninterrupted access at all times
• That every feature, game, promotion, or payment method will always be available in every location
• Error-free operation across all devices and situations

We’ll take reasonable steps to maintain and improve the Services, but occasional issues can occur.

Updates to These Terms

Zoot Casino may update these site terms from time to time to reflect changes in the Services, security practices, legal requirements, or operational needs.

The latest version posted on the website will apply from the date it is published, unless we state otherwise. If you continue to use the Services after an update, that continued use means you accept the revised terms.

Related Policies You Should Review

These platform rules should be read alongside other helpful policies and guidelines posted on the site, which may include:

• Privacy Policy (/privacy-policy)
• Cookie Policy
• Bonus Terms
• Anti-money laundering and know-your-customer guidelines, where applicable
• Responsible Gaming resources

If a specific policy or promotion includes additional rules, those rules apply to that feature, offer, or process.

Contact Zoot Casino Support

If you have questions about these terms, your account, verification, payments, or promotions, you can contact Zoot Casino through our official support channels, including email at support@zootscasino.com.

These terms are here to create clear, fair expectations for everyone using Zoot Casino. By accessing the site and continuing to use the Services, you’re agreeing to follow the rules above, and to play responsibly and honestly.